This website is operated by Pasticceria Lorena. Our online shop function is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Throughout the site we will use certain terminology and so you’re confident with the terms here’s a simple reference guide.

In these terms and conditions:
- Reference to “we” and “us” is a reference to Pasticceria Lorena.
- Reference to “you” is a reference to the purchaser of the Goods from us.
- “Contract” means the contract between us for the sale and purchase of the Goods, which incorporates these Terms & Conditions.
- “Goods” means the items purchased by you from us.
- “Terms” means these terms and conditions. These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.

Information about what is being agreed to when undertaking services from you. Perhaps the process of enquiry, meeting, booking, fulfilment etc.

Information about whether customers can cancel order placed both online and services booked in person.

Information about what to expect with delivery or collection of items.

Costs involved.

Courier information if used.

Only one promotional code can be used at any given time unless otherwise stated.

Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.

When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item.

Promotional codes may carry a minimum spend allocation, and product exemptions. This is at the discretion of the business and no exceptions will be made to these terms.

These Terms and the Contract between us are governed by English law.

If you:
- give us any incorrect personal information, or
- fail to make any payment when it is due, or
- cancel any payment, or
- become insolvent, or
- commit any breach of these Terms
- then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

- The price of Goods quoted on our website includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate.
- The cost of packaging and postage/carriage is shown separately, including overseas delivery.
- All published prices are subject to change at any time without notice. Due to the regular increase in gold prices this may happen several times a year.

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.

Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the terms.

Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.

Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.

Pasticceria Lorena owns the copyright in the works shown on this website. You have no right to make any copies or adaptations of any such Goods, images or content.

You are not permitted to use any visuals, imagery or design created by Pasticceria Lorena, or the photographers work used on our website.

If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to info@pasticcerialoren.com and you must send them so as to return an acknowledgement of receipt.